Services

A. Cavallo Violins, LLC provides professional services in repair and restoration, rental, appraisal, consignment and education.

Repair and Restoration is done in-house by our qualified staff:

  • Setup
  • Adjustment
  • Restoration
  • Rehairs for bows
 

We must see each instrument before estimating cost and time necessary to complete each repair. Set ups, adjustments minor gluing, and rehairs can often be one-day services with an appointment.


Appraisals:
A. Cavallo Violins, LLC is happy to examine your instrument for an insurance or market value appraisal. You must bring the instrument in to our shop or ship it to us if you desire this service. Please call us for an appointment. We keep a permanent record of all appraisals we write.

An up to date appraisal is crucial for all string instrument owners. Most insurance companies want an appraisal less than two or three years old, and want updates every few years.

Verbal appraisals start at $30, and written appraisals start at $75, depending on the complexity of the identification and assessment and the value of the instrument.


Consignment:
Instruments and bows of merit are accepted for sale on consignment.


Education:
Knowledge is a useful tool for our customers! We recommend that all customers familiarize themselves with the care and proper use of string instruments, so their investment is protected.

  • See the FAQ section caring for your instrument
  • We are pleased to give clinics to schools and organizations. Please call us to set up a clinic.
  • We are always happy for you to drop by for consultation and training. Call first to make an appointment.


Repair and Shop Policies

Evaluation for Potential Repair/Restoration

Estimates are free at A. Cavallo Violins, LLC.  We will inform you if we think the cost of the repairs is justifiable for any particular instrument, but will not assign a value to the instrument for you without an appraisal fee being assessed.

An evaluation fee of $250.00 is required for removal and replacement of the top of any violin/viola/cello/bass for purposes of internal evaluation. The $250.00 top off-top on-retouch fee must be paid upfront before evaluation can begin.

Adjustment

We are more than happy to adjust your instrument. All instruments not purchased from A. Cavallo Violins, LLC will incur a charge for any adjustment done by our personnel. The minimum charge for any adjustment is ΒΌ hour of repair time.

We reserve the right to refuse adjustment of any instrument. By requesting adjustments, the customer agrees not to hold A. Cavallo Violins, LLC liable for any adjustment or repair done to an instrument that may constitute void of warranty from another dealer or shop.

Repairs

All repairs taken in by A. Cavallo Violins, LLC will be given an estimated date of completion. The actual date of completion can vary, and A. Cavallo Violins, LLC is not responsible for any damages incurred by the customer if the repairs take longer than anticipated.

Repair of any string instrument or bow will not start without at least 50% down payment/deposit of the full invoice amount. Once 50% is received, A. Cavallo Violins will start the repairs. Upon completion the instrument or bow will be released to the customer upon completion of payment.

Customer will be notified upon completion of repairs by telephone or e-mail. All unpaid repairs will be subject to an interest charge of 1.5% per month (or 18% per year) on the remaining balance of the invoice 30 days after the customer has been notified of the completed repair. All instruments left more than 30 days after notification may be assessed a daily storage fee per item of $2.00 for bows, $3.00 for violins and violas, and $5.00 for cellos and basses. If the repaired instrument or bow has not been picked up 60 days after customer notification, A. Cavallo Violins, LLC reserves the right to sell the instrument(s) or bow(s) as abandoned property.