Guidelines for approvals

Choosing an instrument is an important decision and requires time. A. Cavallo Violins, LLC makes its instruments available on approval for one week. During the one-week period the customer will be allowed to take the instrument home and to their teacher or other advisors. The instrument should not be taken to school or orchestra rehearsals. While on approval, the care of the instrument is the responsibility of the customer. Any damage to the instrument while on approval is also the responsibility of the customer and we will charge appropriately for any repairs required to bring the instrument back up to par. Please do not alter the instrument in any way except for necessary tuning. Tape should not be placed on the fingerboard or bow. The instrument should be returned in the same condition as when it left our shop.

Care of the instrument:

Find a safe place to store the instrument at home. Stringed instruments are very sensitive to temperature and humidity. Do not keep the instrument too close to heating or air-conditioning ducts. Find a place where the instrument is out of the way of traffic and preferably not up on a shelf where it could be accidentally knocked down.

Maintenance:

Wipe the strings, fingerboard, and top of the instrument with an untreated soft, lint-free cloth before returning it to it's case. If rosin is allowed to accumulate it will harden on the strings and pit the varnish.

Do not touch the bow hair, as the oils from your fingers will damage the hair. Please use professional quality rosin without any metal content during the trial period. If you need it, we will provide suitable rosin so you can have the best trial experience possible.

Be sure not to tighten the bow too much or leave it tight as this could ruin the stick. If you have any questions about how tight the bow needs to be please ask your teacher or call us.

Packing and shipping:

Please pack the instrument as it was shipped to you and only ship second day air by FedEx or UPS. Securely tape the carton shut with carton sealing tape, make sure the case does not move inside the box and is surrounded by packing materials. If you are just returning a case, ship by ground UPS or priority mail. Please do not ship over weekends.

Thank you for considering an instrument from A. Cavallo Violins. Please feel free to call us if you have any questions or concerns. If you need more than a week to make a decision, please call us within the one-week period to confirm an extension to the approval time. Above all, enjoy.