Your Satisfaction is our Top Priority at A. Cavallo Violins, LLC

7-Day Unconditional Money Back Guarantee

All merchandise purchased from A. Cavallo Violins, LLC has a 7-day unconditional money back guarantee from the date of receipt (date the item was received) if returned in new condition. If you return an item after 7 days but within 30 days of receipt and the item is in new condition, we will give you an unconditional return for store credit. We stand by our products, and will exchange or return a damaged or defective product to ensure your complete satisfaction.

Our One-Year Warranty

Instruments
A. Cavallo Violins, LLC guarantees all instruments for one year from the date of purchase. All necessary adjustments and repairs due to normal use and care will be repaired at no charge for the first year. We provide complimentary tonal adjustments and string installation for the life of any instrument purchased at A. Cavallo Violins, LLC. Regular maintenance items such as bow rehairs and string replacement are the responsibility of the customer. Bridges strings, and bow hair are not covered by this warranty. The customer is responsible for all shipping charges related to warranty service. This warranty is waived if anyone other than A. Cavallo Violins, LLC attempts a repair or adjust the instrument.

Cases & Bags
Cases are guaranteed against defective cases or parts of cases for one year from the date of purchase. If a case is defective it will be repaired or replaced by A. Cavallo Violins, LLC within the warranty year. We are not able to issue refunds after 7 days.

Instrument Trade-In Policy

All instruments sold by A. Cavallo Violins, LLC will be considered for trade-in. If the student is upgrading to a significantly more expensive instrument, a 100% trade in value (minus the cost of bringing the instrument up to saleable condition) will normally be the case.

Repurchase Policy

All violins sold by A. Cavallo Violins, LLC will be considered for repurchase from the original owner. Normal repurchase price of an instrument or bow in excellent condition will usually be approximately 50% of the retail price the customer paid, minus the cost of bringing the instrument up to saleable condition.